Privacy Policy

Effective Date: 04/15/25

At Kat’s Cleanings, your privacy matters. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA).

1. What Personal Information We Collect

“Personal information” means information that can identify you as an individual. We may collect the following:

Name
Address (for cleaning services)
Email address
Phone number
Payment details (if applicable)
Any notes or instructions you share with us for cleaning purposes

We collect this information when you:

Request a quote or book a service
Contact us via our website, email, or phone
Sign up for newsletters or promotions (optional)

2. Why We Collect Your Information

We collect and use your information for the following reasons:

To provide cleaning services to you
To schedule appointments and send reminders
To respond to your inquiries
For invoicing or payment purposes
To improve our customer experience
To send occasional updates or promotions (only with your consent)

3. Consent

By providing your personal information, you consent to its collection and use as outlined in this policy. You may withdraw your consent at any time by contacting us at the information below.

4. How We Share Your Information

We do not sell or rent your personal information. We may share it with:

Trusted third parties who help us deliver our services (e.g., online booking software or payment processors)
Legal authorities if required by law

All service providers we work with are required to protect your data and use it only for the purposes we’ve outlined.

5. How We Protect Your Information

We take reasonable security measures to safeguard your personal information from loss, theft, unauthorized access, or disclosure. However, no method of transmission over the Internet is completely secure.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request corrections to inaccurate or outdated information
Withdraw your consent for future use
Request deletion of your personal data (as long as it is no longer required for legal or business purposes)

To exercise any of these rights, please contact us at the information provided below

7. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes outlined or as required by law.

8. Cookies & Website Analytics

Our website may use cookies or similar technologies to improve your browsing experience. You may disable cookies in your browser settings.

9. Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

10. Contact Us

If you have any questions, concerns, or requests about your personal information, contact:

Kat’s Cleanings
North Vancouver, BC
📧 Email: katarina@katscleaning.ca
📞 Phone: 672-699-6169

🌐 Website: https://katscleaning.ca/